FAQS
What types of products do you offer?
At Her|Hers Collection, we specialize in custom and personalized items, including chic apparel, charming party favors, and unique gifts. Each piece is crafted with love and designed to reflect your personal style.
Can I personalize my order?
Absolutely! We believe in creating pieces that tell your story. Most of our products can be customized with names, initials, dates, or special messages to make them uniquely yours.
How long does it take to process my order?
- Custom and Personalized Items: Processing time may vary depending on the complexity of the design but generally takes between 5-10 business days.
- Ready-to-Ship Items: These are typically processed within 2-3 business days.
Do you accept returns or exchanges?
We want you to be completely satisfied with your purchase. However, due to the personalized nature of our products, custom and personalized items are non-returnable unless they arrive defective or damaged.
- Non-Personalized Items: Eligible for return or exchange if unused and in original condition.
- Sale Items: Final sale and non-returnable.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of purchase.
After 24 hours, changes may not be possible due to the personalized nature of our products.